Technical Support Specialist
(2004-current)
Santa Cruz County Office of Education (Capitola, CA)

• PC and Mac hardware repair, including laptop repair.
• Windows 2000/XP and Mac OS9/OSX client support (100+ clients).
• Assist with Windows 2000 Server AD domain and DNS services
• Wireless 802.11b Access Point configuration in secure and non-secure environments.
• Installation/Configuration of Windows and Mac clients, Mac and Windows imaging.
• Remote site assistance via on-site repair and remote desktop solutions.
• Router and managed switch firmware upgrades (Cisco, Asante and Enterasys products)

Independent Computer Systems Consulting
(2002-current)
Kattrap Computer Consulting (Santa Cruz, CA)

• Services include: database maintenance and simple database design using mySQL, Excel and Centura SQL Base; website maintenance and design using Macromedia Software and text editors; network troubleshooting, design and installation; Server installation and setup (Windows 2000), Desktop OS and software installation and troubleshooting (Windows and other PC-based software); phone system maintenance; server backup maintainance using BackupExec; software training for Windows and database specific software.
• Services provided to businesses and private parties.

Computer Specialist / Consultant
(2001-current)
Santa Cruz SPCA (Santa Cruz, CA)

• Administrated Windows NT server and local network of 30+ clients, SQL Base database server, Repartee and Avaya voicemail systems.
• Provided technical support for all hardware, software and network issues.
• Trained staff on basic computer skills and software use.
• Ran regular statistics using database-reporting software.
• Monitored network and database usage and backups.
• Made hardware and software upgrade recommendations.

Website & Database Technician
(2003)
Pet Pals (Soquel, CA)

• Assist with Windows NT/ Windows 2000 server administration and local network upkeep.
• Maintain Windows SQL Server 2000 database including backup and error checking.
• Maintain pre-existing website design using Microsoft FrontPage 2002.
• Design database modifications to assist in day-to-day efficiency including table design and ASP-driven web pages.
• Handle customer relations with website visitors and customers via email and telephone.

Animal Care Technician
(1998-1999, 2001-2002)
Santa Cruz SPCA (Santa Cruz, CA)

• Maintained a sanitary kennel environment and appropriate care for a variety of domestic and exotic companion animal species.
• Evaluated behavior of shelter animals and made placement recommendations.
• Kept accurate records of all animal observations and client interactions.
• Used extensive knowledge of animal health and behavior to educate clients and the public.
• Trained and supervised volunteers in a variety of animal care positions.

Recieving Technician
(2000-2001)
Peninsula Humane Society/SPCA (San Mateo, CA)

• Provided customer service for individuals bringing animals in to the shelter.
• Recorded accurate and thorough histories using computer database.
• Handled monetary transactions and balanced closing cashboxes.
• Performed health examinations and administered vaccinations for all incoming animals.

Shelter Operations Assistant
(1995-1997)
Wood County Humane Society (Bowling Green, OH)

• Performed general cleaning, care and treatment of animals in a shelter environment.
• Provided client service and education on issues of animal care and welfare.

• Qualified for Cisco Certified Network Associate Certification test.
• Enrolled in CCNP classes.
• Microsoft Courses: Windows 98, XP, Server 2003
• Linux Courses: Server Administration, Network Administration, Linux Security
• Database Courses: MySQL, Microsoft SQL Server, php